CUSTOMER CARE
Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern your use of this website and purchases made through it. By using the site, you agree to these terms. If you do not agree, please do not use the website. Wisconsin Soap Company is operated by Rustic Passion LLC.
Website Use
You may use this website for lawful purposes and personal, non-commercial shopping. You agree not to misuse the site or interfere with its operation.
Product Information
We describe our products accurately, including ingredients where provided. Product appearance may vary slightly as our soap is made in small batches. Review ingredient details before use, and discontinue use if irritation occurs. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
Pricing
Prices are shown in the site currency at checkout. We may change prices or availability at any time. The price confirmed at checkout is the price you pay.
Orders
Placing an order is a request to purchase. An order is confirmed once payment is accepted and you receive confirmation. We may decline or cancel an order before confirmation, for example if stock is unavailable or an error in pricing occurs.
Guest Checkout and Accounts
You may check out as a guest or create an account. If you check out as a guest, your order is linked to the email address you provide. If you later create an account with the same email, your previous orders will appear in your order history. Creating an account does not subscribe you to marketing; you must opt in separately.
Payment
Payment is processed through Stripe, our payment provider. Your use of Stripe is subject to its own terms. We do not store full card details on this website.
Promo Codes and Creator Codes
Promo codes (such as the newsletter Welcome Bundle offer) change the price you pay. They are subject to the terms of the specific offer, including any quantity requirements, one-time-use limits, and expiration.
Creator codes are for attribution only — they help us credit the Campus Creator who referred you. Creator codes do not change your price and do not provide a discount. You are not required to enter a creator code to complete a purchase.
Shipping
Shipping methods, destinations, and timing are described on our Shipping page.
Returns and Refunds
Our return and refund practices are described in our Refund & Return Policy.
Cancellations
Contact us as soon as possible if you need to cancel an order. We will make reasonable efforts to cancel before shipment, but cannot guarantee cancellation once an order is being prepared or has shipped.
Intellectual Property
The Wisconsin Soap Company name, branding, and website content are owned by Rustic Passion LLC or our licensors. You may not copy or reuse them without permission.
Website Content
Content on this website is provided for general information. We try to keep it accurate and current, but we do not warrant that all content is error-free or complete.
User Accounts
If you create an account, you are responsible for keeping your credentials secure and for activity under your account. You can view your order history and manage your profile from your account page. You cannot access another customer's order history.
Prohibited Use
- Using the site in a way that harms others or is unlawful.
- Attempting to disrupt or gain unauthorized access to the site or its systems.
- Using automated tools to scrape or overload the site.
Disclaimer of Warranties
This website and its products are provided "as is" to the extent permitted by law. To the extent allowed by applicable law, we disclaim warranties not stated in these terms. Some jurisdictions do not allow certain disclaimer limitations, so some may not apply to you.
Limitation of Liability
To the maximum extent permitted by law, Wisconsin Soap Company and Rustic Passion LLC are not liable for indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim is limited to the amount you paid for the relevant order, where allowed by law.
Governing Law
These terms are governed by the laws of the State of Wisconsin, without regard to conflict of laws principles. Disputes are subject to the jurisdiction of the courts located in Wisconsin.
Changes to These Terms
We may update these Terms & Conditions from time to time. Changes take effect when posted on this page, with the updated date shown above.
Contact Us
Wisconsin Soap Company · Rustic Passion LLC
N7469 Spoehr Rd, Black Creek, WI 54106
shoprusticpassion@gmail.com